See the status of your order for more detailed information. We usually process all orders at 12 pm on weekdays, and ship orders at 4:30 pm on the same day. If you decide to have the product re-delivered to a different address (US addresses only), an additional shipping/handling fee of $10 will apply, on top of the shipping charges by the carrier. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. What you provide is exactly how your shipping label will be printed. Please provide current and accurate shipping information. When we ship your order, our system will send you the tracking number via email. You may track your order via the carrier website. No international shipping is available at this time. Yes, orders may be delivered on weekends. Will my order be delivered on the weekend? Our products are shipped in nondescript envelopes and boxes with only our address on the mailing label. What kind of packaging does my order come in? We ship via Fedex Ground (1-5 days), Express Saver (3 days) and 2nd Day. How will my order show up on my credit card?Ĭharges appear as “CEN” on your credit card statement. Do you accept offline payment methods for online order? We do not accept cash, check or money order. We accept payments with credit / debit card (Visa, Master, Discover, American Express) and online payment (Paypal). Payment What kind of payment methods you accept online? This can be done with the debit/credit card statement the gift giver used showing their transaction or if paid with cash the gift giver can have the store recreate a receipt for them to give to you. We do understand items are given as gifts however, we do need some type of proof of purchase. What if I received my item as a gift and I don’t have the receipt? This can be the debit/credit card statement showing the transaction or if paid with cash you can have the store recreate a receipt for you. We are happy to replace a defective item under warranty however, we do need some type of proof of purchase. Please visit the Warranty and Registration page for more details. We would be happy to replace it under warranty and send you a new item. We offer a one-year warranty on all our items. What do I do if the product I just bought broke? How do I file a warranty claim?įile a warranty claim here if you purchased directly from .įile a warranty claim here if you purchased from one of our many retail partners. See the Warranty and Registration page for more details. The warranty covers your CalExotics and JOPEN product for all manufacturing defects up to 1 year after the purchase date (depending on the product). Product Warranty & Registration What is your warranty policy? Can I place an order over the phone?Īll orders must be placed online. Shipping times will vary depending on your location, but transit time is typically 2 to 7 business days. We usually process and ship orders on the same day. I just made a purchase on, how long will it take to arrive? Orders are processed and shipped the same day, therefore you may not cancel your orders once it has been submitted. If you do not find what you are looking for, please use the Contact Us form and be sure to include your product name and item number which can be found on your product box or our website. You can purchase replacement changers here. We do offer replacement chargers for some items. If your item is defective and under warranty, we would be happy to provide a replacement. You can purchase on this website or at many adult retailers worldwide. Always clean the vibe after use, by washing it in warm, soapy water or by spraying it with a toy cleaner spray.Frequently Asked Questions Ordering How can I purchase a CalExotics or JOPEN product? Use the stimulator to massage your erogenous zones, or to relax tension in all areas of the body. The waterproof dual teaser is ideal for sensual exploration in the hot tub, bath or shower. For increased pleasure always use the vibe with quality lube. Easy silicone push button control lets you take full charge of the intimate experience. The vibe also boasts a wide contoured clitoral teaser for erotic stimulation and ultimate climax. The curved shaft measures a discreet and compact 4” x 1.25”/10.25 cm x 3.25 cm and has a smooth rounded tip. The dual massager is made from safe and strong ABS and has a soft TPR sleeve, powerful dual motors, and 3 vibration speeds. This plushy soft contoured vibe is the one to choose if you want to experience increased orgasmic sensations and a memorable time. The 3-speed massager is easy to use and perfect for first time explorers and experienced users. The funky First Time Dual Exciter offers double the pleasure, and a choice of intensely powerful vibration speeds.
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